Can you remember? At your account opening, the DKB promised you: “free cash withdrawals worldwide”.
From experience, you know that you can ignore the notes on fees at ATMs in Germany, as the DKB never charges your account with the indicated foreign fees. This also applies to the cash supply abroad.
Foreign fees of ATM operators abroad
However, there are some countries – especially popular among German tourists are the USA and Thailand – that have a different fee system for their ATMs.
In both countries, the customer is billed directly an ATM withdrawal fee. This is done in a way that the withdrawal amount increases. In the example that I will show you now, I have withdrawn US$ 60. US$ 62.75 were charged, because the American Bank added its ATM fee directly to the withdrawal amount (after the prior confirmation on the monitor of the ATM).
Other banks leave you with this fee!
Exactly this process is described by other banks as follows, “foreign banks/ATM operators may charge their own fee for cash withdrawals“. Usually, these costs will have to be paid by the bank customer. This is different at the DKB!
DKB is confirming its statement
The DKB has made a promise that its customers can withdraw cash free of charge with the Visa credit card worldwide. And it confirms that to 100 percent!
If out of technical reasons (usually there are two entries per cash withdrawal – one is the withdrawn amount and the other one is the fee – in the USA and Thailand, both are settled in one entry) it is not possible to separate the withdrawal amount from the fee, then the customer will be refunded the foreign fee.
This works unbureaucratically at the DKB. I myself have already used this refund option several times successfully on my trips. Please take my prime example of a cash withdrawal in Hawaii as instructions for your own refund.
Prime example of a refund at the DKB
On Sunday, January 5, I walked into a branch office of the Bank of Hawaii (BOH) in Lihue, the capital of Kauai. There, I withdrew US$ 60 as part of my credit card test “Comdirect vs. DKB“.
During the withdrawal process, the ATM asked me, if I agree with the fee of US$ 2.75. I confirmed that by pressing a key, as there was otherwise no way to get the cash.
As soon as the ATM had issued the cash, it automatically printed out the receipt for the withdrawal and the fee. At best, you take a photo with your phone’s camera right away.
Then, you send the photo by e-mail with the following text to email@example.com.
Sehr geehrte Damen und Herren, leider berechnete mir der ausländische Geldautomat eine Abhebegebühr (siehe Anlage: ATM-Quittung). Ich bitte um Erstattung auf mein Konto Nummer 12345678 (your account number). Vielen Dank und mit freundlichen Grüßen Ihr Name
Some days later, you will find a line on your bank statement of your DKB current account:
In the entry purpose “A.O. AUFW.-SCHAEDEN AUS ZV ERSTATTUNG FREMB GEB. GA” you can see that the DKB refunds this fee from its own resources. You will not find this refund option in a section of the price and service listings of the bank.
Legally, this is a reimbursement as a gesture of goodwill (these are third-party fees in another country!). However, the DKB performs this refund for every customer, because it has decided to keep its promise “withdraw cash worldwide for free with the VISA credit card” to 100%.
A request to you!
Use this option to refund wisely! At best, withdraw the necessary amount weekly, instead of producing fees at ATMs each evening. Even these would be refunded, as a reader commented happily. However, this cannot be the long-term interest of us being DKB customers!
For the sake of completeness …
Cash withdrawals with the Visa credit card are free of charge in any case. Even if you look at other potential fee-producing factors (that some other banks use to make earnings), one will see at the DKB: completely free!
|Conventional credit cards
|DKB Visa Card
|about € 5
|Refund of foreign fees
|Fees at currency exchange
(in this example from USD to EUR)
|Fees between 0 und 3 %
|no fees, 100 % transparent through firstdata
|Foreign transaction fee
|1 to 2,5 %
Cash withdrawals are always free of charge with the DKB Visa credit card within Germany and abroad. No exceptions!
Further information about the DKB Visa credit card ⇒ My 11 Tips for optimal use!
New: From the 1st of June 2016, the refund is cancelled!
After the Comdirect Bank has cancelled the refund option on the 15th of February 2016, many have opened an additional account at the DKB. Mainly in order to use the refund, but otherwise they had little activity on the account or are not interested in other banking services.
Within the last month alone, the requests on refund have caused a “damage“ of almost one million Euros at the DKB!
The existing condition model leads to an unsustainable use. In the second part of this article ► “DKB changes its conditions … and what can we do?” we discuss alternative condition models, which are useful for us bank customers, but also for the DKB. Keyword: changes of the foreign transaction fee.
You might want to take a look and participate? The results will be forwarded to the DKB with a request to give it great consideration!
For everyone, who still wants to receive a refund, there is a solution idea (thanks for the many letters from our readers!)
Alternative solution found for you:
The 1plusCard of the Santander Consumer Bank is the only remaining credit card with which one can withdraw cash free of charge and get a refund of foreign fees on request.
Take a look on their website for yourself https://www.santander.de/de/privatkunden/konto_und_karte/kreditkarten/1plus_visa-card/produktinfo_1plus_card.asp where it says in the small print:
**Geldautomatenbetreiber im Ausland können Entgelte erheben, die zusätzlich zu dem Auszahlungsbetrag der Kreditkarte belastet werden (Surcharge). Diese Entgelte werden dem Karteninhaber auf Antrag erstattet.
Our translation: ATM-operators abroad may charge fees that will be charged additionally to the payment amount of the credit card (surcharge). These fees will be refunded to the card holder on request.
Will you get this additional card?