Classical branch offices, as known from the Sparkasse or Volksbank, do not exist at the DKB.
However, there are subsidiaries in six federal states. What they exactly are and how to use them, will be shown in this article.
Additionally, what benefits can be offered to customers by a bank without branch offices …
To start with:
Accessibility and availability of the DKB
The advantage of a bank branch office is that there is a place, where one can go as a customer in order to discuss an issue in person or to carry out an account opening immediately.
But there are also disadvantages in a branch office. For example:
- one can only speak to someone within the opening hours
- if one of the „consultants“ is not sympathetic (like my experiences with the Deutsche Bank), one cannot procede or is quickly in a tight spot
- banks with branch offices have to constantly convince their customers of buying new products (over the past 10 years, we were able to get countless insights into the machinations of branch offices)
- if necessary, time and money for the arrival and departure to the branch office must be planned.
The DKB is available around the clock and does not carry out active cross-selling!
As a DKB customer, you are entitled to a permanent availability of the bank. Therefore, the bank has established a customer service operating in shifts. This is available by phone at the phone number +49 (0)30.12030000 around the clock every day. Even during the Christmas holidays and I have tested it myself and was able to wish a Merry Christmas!
Especially for travelling people or German citizens residing abroad, it is a great advantage to be able to reach the bank by phone anytime. Regardless of the time zone!
Likewise, the DKB is contactable via e-mail. The response will be sent usually within 24 hours. You can even ask by e-mail to call you back. At best, state the desired call period. This way, you can save the telephone charges, if you do not have a flat rate.
Orders by fax and mail are, of course, also accepted by the DKB.
DKB operates subsidiaries in all new federal states and the head office is situated in Berlin. This structure has historical backgrounds. In East Germany, the DKB is active in real estate and the municipal finance.
However, these DKB subsidiaries are no bank branch offices. As the owner of a free current account, you cannot receive consultation. However, you can get a couple of services:
- withdraw cash (also with the DKB Girocard)
- deposit cash
- send letters
Cash free of charge using the normal bank card
As an owner of the DKB Visa credit card, you will normally be able to withdraw cash from any visa-enabled ATM worldwide at no charge – since 10 years, this is a huge plus for the DKB.
In the subsidiaries of the bank, there are own ATMs and at these, you can also withdraw cash free of charge with the normal bank card – depending on the time of account opening, a Maestro Card (customers until summer 2012) or V Pay Card (customers since summer 2012).
Saving the postage costs
If you are near a subsidiary of the DKB (address list, German article), you can also send or post letters to the bank. These are then forwarded through the internal DKB-mail to the according customer service.
Advantage: you save the postage costs.
Although the DKB has no branch offices for its private customers, you will probably be able to enjoy a better service from this bank than you are used to from your last.
With the introduction of the motto „main bank in the Internet“, the bank has been working hard on the professionalization of the customer service with constant accessibility and on the expansion of banking services.
Tip: If you think about a change of account, then open first an account at the DKB and let it run in parallel for several months, until you get used to the branchless banking.
If you still need a branch office in your area – for example, if you need more than the Online-safe of the DKB and you need a real bank vault for the storage of gold coins – then continue to use both accounts.
Depending on with which bank you feel better in the long run, you grant your chosen bank the status „main bank“.
Further recommended content:
- www.dkb.de (retrieval of the current conditions, possibility of the account opening)
- DKB Visa Card for the abroad use
- Open a DKB joint account